Our job is to connect to people, to interact with them in a way that leaves them better than we found them, more able to get where they'd like to go

You are surrounded by simple, obvious solutions that can dramatically increase your income, power, influence and success. The problem is, you just don't see them

If there's one thing you learn by working on a lot of different web sites, it's that almost any design idea - no matter how appallingly bad - can be made usable in the right circumstances, with enough effort